---
title: Live Chat Opens Blank in the Ressio Mobile App
description: Learn how to fix the issue where Live Chat opens a blank window in the Ressio mobile app. This guide shows how to allow pop-ups in Safari and Chrome so the chat window loads correctly.
---

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# Live Chat Opens Blank in the Ressio Mobile App

## How to fix a blank Live Chat window in the Ressio mobile app by allowing pop-ups in your browser.

If you tap the **? icon** in the upper right corner of Ressio and the **Live Chat window appears blank**, your browser is likely blocking pop-ups.

Ressio Live Chat opens in a small pop-up window. If pop-ups are blocked in your browser, the chat window cannot load.

![IMG\_1312](https://43531900.fs1.hubspotusercontent-na1.net/hub/43531900/hubfs/IMG_1312.png?width=202&height=439&name=IMG_1312.png)

---

#### Fix: Allow Pop-Ups in Your Browser

**Safari (iPhone or iPad)**

1. Open **Settings** on your device
2. Scroll down and tap **Safari**
3. Find **Block Pop-ups**
4. Toggle **Block Pop-ups OFF**

After turning pop-ups off, reopen Ressio and click the **? icon** again.

---

#### Chrome (Android)

1. Open **Chrome**
2. Tap the **three dots menu** in the top right
3. Select **Settings**
4. Tap site **Settings**
5. Tap **Pop-ups and redirects**
6. Set pop-ups to **Allowed**

Return to Ressio and click the **? icon** again.

#### Chrome (iPhone)

1. Open **Chrome**
2. Tap the **three dots** menu in the bottom right
3. Select **Settings**
4. Tap **Content settings**
5. Tap **Block pop-ups**
6. Toggle **On**

Return to Ressio and click the **? icon** again.

---

#### Accessing Support

Once pop-ups are enabled:

1. Click the **? icon** in the upper right corner of Ressio
2. Select **Live Chat**

Our support team is available to help with any questions.

---

If you are still having trouble accessing chat, you can also contact us at:  
[support@ressiosoftware.com](mailto:support@ressiosoftware.com)

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