Live Chat Opens Blank in the Ressio Mobile App

If you tap the ? icon in the upper right corner of Ressio and the Live Chat window appears blank, your browser is likely blocking pop-ups.

Ressio Live Chat opens in a small pop-up window. If pop-ups are blocked in your browser, the chat window cannot load.

Fix: Allow Pop-Ups in Your Browser

Safari (iPhone or iPad)

1. Open Settings on your device

2. Scroll down and tap Safari

3. Find Block Pop-ups

4. Toggle Block Pop-ups OFF

After turning pop-ups off, reopen Ressio and click the ? icon again.

Chrome (Android)

1. Open Chrome

2. Tap the three dots menu in the top right

3. Select Settings

4. Tap site Settings

5. Tap Pop-ups and redirects

6. Set pop-ups to Allowed

Return to Ressio and click the ? icon again.

Chrome (iPhone)

1. Open Chrome

2. Tap the three dots menu in the bottom right

3. Select Settings

4. Tap Content settings

5. Tap Block pop-ups

6. Toggle On

Return to Ressio and click the ? icon again.

Accessing Support

Once pop-ups are enabled:

1. Click the ? icon in the upper right corner of Ressio

2. Select Live Chat

Our support team is available to help with any questions.

If you are still having trouble accessing chat, you can also contact us at:
support@ressiosoftware.com