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SMS Notifications - Overview

Ressio allows you to receive important notifications through two channels: Email and SMS. You can choose to receive notifications through one or both channels based on your preferences. If you choose to use SMS notifications, to ensure security and compliance, users must explicitly opt in and verify their phone number before receiving text messages

Table of Contents:

  1. Setting Up SMS Notifications
  2. Managing your Notification Preferences 
    1. In Ressio
    2. Via SMS Commands

Setting Up SMS Notifications

To find the notifications section, go to your profile in the bottom left hand corner of the Ressio platform.

Desktop

  1. Hit the three little dots
  2. Click Notification settings

    Screenshot 2026-07-24 at 10.48.41 AM

Mobile

On your mobile device, you can find the profile under "More" in the bottom right, then proceed as you would on desktop. 

Screenshot 2026-07-24 at 10.56.45 AM
Screenshot 2026-07-24 at 10.56.33 AM

To receive SMS notifications, you need to complete a simple verification process:

  1. Add Phone Number: Click "Add phone number" in your notification preferences
  2. Verify Ownership: Enter the verification code sent to your phone via SMS
  3. Enable SMS: Once verified, you can toggle SMS notifications on/off

You can also choose and enable which activity you prefer to receive notifications on. 

Note: You must have at least one notification channel enabled at all times to receive important updates.

Screenshot 2026-07-24 at 10.48.58 AM

 

Managing Your SMS Preferences

You have multiple ways to control your SMS notifications:

  1. In Ressio (Recommended)
  2. Via SMS Commands (Carrier-Managed)

In Ressio (Recommended)

  • Go to your notification preferences in the app
  • Toggle SMS notifications on/off
  • Change or remove your phone number
  • Switch between email and SMS preferences

Via SMS Commands (Carrier-Managed)

You can also opt in and out directly by texting the number you received notifications from:

  • To Opt Out: Text STOP, UNSUBSCRIBE, CANCEL, OPT OUT
  • To Opt Back In: Text START or UNSTOP

Opting out will disables SMS notifications but keeps email notifications enabled.

Opting back in will re-enables SMS notifications for your account

Important: SMS opt-in/opt-out commands are managed by your mobile carrier as required by telecommunications regulations. When you opt out via SMS, you will continue to receive email notifications to ensure you stay informed about important updates.

Vendors

  1. Sign in to the Vendor Portal.

  2. Open your profile menu in the lower-left (desktop) and select Notification settings or on your mobile device, your profile will be under "More".

  3. Under SMS, select Verify phone number, enter the phone number, and complete the six-digit code flow.

Clients/customers

  1. Sign in to the Client Portal.

  2. Open your profile menu in the lower-left (desktop) and select Notification settings or on your mobile device, your profile will be under "More".

  3. Under SMS, select Verify phone, enter the phone number, and complete the six-digit code flow.

Verification turns SMS on automatically. If the phone is already verified but SMS was switched off, turn the SMS toggle back on. The vendor/client has to do this in their own portal; there isn’t a supported contractor/admin setting to enable it on their behalf. At least one channel—email or SMS—must remain enabled.

 

 If you still have unanswered questions or need further assistance, please don't hesitate to reach out to our dedicated support team at support@ressiosoftware.com. We're here to help!