Why can't I sign into Ressio?

This article is for users who have accepted their invite, activated their account, and signed in successfully at least once, but are now having trouble signing back into Ressio. We’ll walk through the most common reasons this happens and what to do next.

What you need:

• Correct email (the email that was used for the initial invite)

• https://www.ressio.app 

When you are ready, take the following steps:

If you have a Google email: 

1. Sign out of Ressio using this URL https://www.ressio.app/auth/signout

2. Once you are fully signed out go back to https://www.ressio.app 
   
   
3. Hit the the "Google" button. You will then be prompted to enter you password. 
   
   
4. After entering you password, you will be brought to you account. 

If you do not have gmail or if you type in your email, you will be prompted to enter a code that is sent to your email.

Copy and past the code and you will be brought to your account. 

If you are still getting an error, try an Incognito window and follow these steps:

1. Open an Incognito window

2. Enter https://www.ressio.app into the browser

3. Follow the same steps above depending on your email (gmail or other).
4. If you are successful, please make sure to clear cache and cookies in your browser.